Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair or replace a failed garage door motor the same day you call. Our service vehicles are fully stocked with the most common opener parts and replacement units. For standard motor repairs, our technicians typically complete the job within 1-2 hours of arrival. If your opener requires a full replacement and we need to order a specific model, we can usually install it within 24-48 hours. For emergency situations where you can't access your garage, we offer priority same-day service with our 30-minute response time guarantee during business hours.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several common issues. The most frequent cause is general wear and tear—most residential openers are rated for 10,000-15,000 cycles (one cycle = one open and close). Electrical problems, including power surges, worn capacitors, or failing circuit boards, account for many failures. Mechanical issues like stripped gears, worn sprockets, or failing bearings can also cause motors to stop working. Environmental factors such as extreme temperatures, humidity, and lack of maintenance accelerate wear. Additionally, an unbalanced door forces the motor to work harder, significantly shortening its lifespan. Regular maintenance can prevent many of these issues and extend your opener's life by several years.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer several flexible financing options for commercial garage door installations. We understand that commercial doors represent a significant investment, and we work with multiple financing partners to provide options that fit your business's budget. Our financing programs include 0% APR promotional periods for qualified businesses, low monthly payment plans extending up to 60 months, and leasing options for businesses that prefer to preserve capital. We also accept all major credit cards and can work with your company's accounts payable department for invoice-based payments on larger projects. During your free consultation, we'll discuss all available options and help you find the financing solution that works best for your business.

Question 4

What brands of garage doors do you install and service?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and Martin. For openers, we work with LiftMaster, Chamberlain, Genie, Craftsman, and Linear. Our technicians are factory-trained and certified, giving us access to genuine manufacturer parts and the expertise to properly install and repair any brand. If you have a preference for a specific brand or need to match existing doors on your property, we can accommodate your requirements. We also carry premium options like wood-clad doors from Clopay's Reserve Collection and modern aluminum-and-glass doors for contemporary homes.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours for a single door or 6-8 hours for a double door, completed in one day. This includes removing the old door, installing new tracks and hardware, mounting the door panels, installing springs, and setting up the opener. Complex installations—such as converting from a single to double door, adding windows to existing walls, or installing commercial doors—may take longer. We'll provide a specific timeline estimate during your consultation. Most customers are able to use their new garage door by the end of the installation day.

Question 6

What is included in your warranty?

Accepted Answer

Our comprehensive warranty covers both parts and labor for 2 years from the date of installation or service. This means if anything we installed or repaired fails within that period, we'll fix it at no additional cost. The door manufacturer warranties vary but typically include lifetime coverage on sections and 1-5 years on finish and hardware. For openers, manufacturers generally offer 3-5 year warranties with lifetime motor coverage on premium models. We handle all warranty claims on your behalf, so you never have to deal with manufacturers directly. Our warranty is fully transferable if you sell your home, adding value to your property.

Question 7

Do I need a new garage door or can mine be repaired?

Accepted Answer

This depends on the type and extent of damage. We recommend repair when: the door has isolated damage to one or two panels, hardware issues are the primary problem, the door is less than 10-15 years old, and repair costs are less than 50% of replacement cost. We recommend replacement when: multiple panels are damaged, the door is significantly outdated or inefficient, you're experiencing repeated repairs, you want to improve curb appeal or home value, or the door no longer meets current safety standards. During our free inspection, we'll give you an honest assessment of both options with transparent pricing, so you can make the best decision for your situation.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All of our technicians are fully licensed, bonded, and insured. They undergo comprehensive background checks before joining our team and receive ongoing training to stay current with the latest technologies and safety standards. Our technicians hold factory certifications from major manufacturers and complete annual safety training. We carry full liability insurance and workers' compensation coverage, protecting both our team and your property. When you choose Pittsford Garage Doors, you can have complete peace of mind knowing qualified, trusted professionals are working on your home.

Question 9

What safety features should my garage door have?

Accepted Answer

Modern garage doors should include several critical safety features. Auto-reverse sensors (photo-eyes) mounted near the floor detect obstructions and reverse the door if the beam is broken. The auto-reverse mechanism stops and reverses the door if it contacts an object while closing. Manual release handles allow you to open the door during power outages. Additional recommended features include motion-activated lighting for visibility, timer-to-close functions that automatically close doors left open, and smartphone monitoring that alerts you to door activity. If your door lacks these features, we can upgrade your system to current safety standards—an especially important consideration for families with children or pets.

Question 10

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance annually for residential doors and semi-annually for commercial or high-use doors. During a maintenance visit, our technicians inspect all components, test safety features, lubricate moving parts, adjust spring tension, tighten hardware, and identify potential problems before they become major repairs. Between professional visits, we recommend monthly visual inspections and testing of safety features—a process that takes less than 5 minutes. Regular maintenance extends the life of your door and opener, reduces the likelihood of unexpected breakdowns, maintains warranty coverage, and ensures your door operates safely. Most customers find that annual maintenance saves money in the long run by preventing costly emergency repairs.

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